Purpose and Scope
This policy applies to all purchases made via the Ayric Adorn online store.
How to Contact Us
For questions about returns or refunds, reach out to our support team:
- Email: contact@ayricadorn.com
- Phone: +1 657-565-4035
- Address: 17302 La Mesa Ln, Huntington Beach, CA 92647, United States
Return Window
U.S. customers may return purchases within 30 days of delivery.
Return Process
1. Notify Us: Email contact@ayricadorn.com with your order number and reason for return.
2. Receive Approval: We’ll provide instructions and, if applicable, a prepaid shipping label.
Packing and Shipping Instructions
- Package the item securely in its original box or bag, keeping all tags and labels intact.
- Include the return authorization document and any required photos or paperwork.
- Use the provided return label, downloadable from our email.
Return Shipping Costs
- Defective/Incorrect/Damaged Items: Ayric Adorn covers return shipping costs.
- Non-Faulty Returns (e.g., wrong size, change of mind): Customer is responsible for return shipping fees.
Conditions for Returns and Refunds
- Change of Mind: Items must be unused, unmarked, and in original packaging, returned within 30 days.
- Defective Items: Report within 48 hours of receipt for a replacement or refund; shipping covered.
- Damaged Items: Submit photos within 48 hours; we’ll assess and cover return costs if needed.
- Incorrect Item: Contact us to arrange return and delivery of the correct item.
- Non-Delivered Orders: Contact us to investigate with the carrier; we’ll issue a refund or replacement if not found.
- Order Cancellation: Cancel before shipping; otherwise, follow the return process after delivery.
Handling Faulty or Damaged Items
Report defective or damaged items within 48 hours with photos. After review, we’ll provide a replacement or full refund.
Handling Non-Faulty Returns
For change-of-mind returns, return unused items in original packaging within 30 days.
Processing Timelines
- Return Request: Must be initiated within 14 days of delivery.
- Return Processing: Up to 7 business days after we receive the item.
- Refund Issuance: Within 7 business days of approval, for unused, unwashed items in original condition.
Non-Returnable Items
- Custom or personalized products.
- Used Items.
Return Address
Ship all returns to: 17302 La Mesa Ln, Huntington Beach, CA 92647, United States
Shipping Details
- Method: UPS with tracking.
- Restocking Fees: $0 USD
Exchanges
Return the original item and place a new order after return approval.
Your Legal Rights
This policy does not affect any statutory rights you may have under applicable law.
Contact Information
- Trade Name: Ayric Adorn
- Phone: +1 657-565-4035
- Email: contact@ayricadorn.com
- Address: 17302 La Mesa Ln, Huntington Beach, CA 92647, United States
- Business Hours: Monday to Friday: 09:00 AM - 05:00 PM, (GMT-08:00) Pacific Standard Time
- Live Chat Available
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